Privacy policy

1. Who we are

This website, sobenalearning.com, is run by Sobena Private Limited (UEN 202650285G), 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051 ("Sobena", "we", "us"). We follow Singapore's Personal Data Protection Act 2012 (PDPA).

Questions or requests about your personal data go to our Data Protection Officer at hello@sobenalearning.com.

This policy covers this website only. Our products have their own privacy statements, for example Our Study Tribe's privacy statement.

2. What we collect

When you ask to be notified

• Your name, email address and which product you'd like to hear about.

When you send us a message

• The topic, your name and email address, and your message.
• If you tell us, your school or organisation and your role.

When you visit the site

• Standard logs kept by our hosting provider, such as IP address, browser type and pages visited, and basic page-view statistics.

Please don't include sensitive details, such as information about a child's health, in a message.

3. How we use it

We use your personal data only to:

• reply to your message and follow up on it, for example to arrange a school pilot;
• tell you when a product you asked about is ready to try;
• keep the website working, secure and easy to use;
• meet our legal obligations.

We don't sell personal data, we don't show ads, and we don't add you to other mailing lists.

We don't share your details with schools or other organisations, and we don't share students' information or findings from our pilots with schools. We may share information if the law requires it, or if we believe someone is at serious risk of harm.

We only email you about what you asked for, such as a product you want to hear about or your message to us. You can ask us to stop at any time. We don't send marketing calls or text messages.

We won't use a student's name, photo, work or words in our marketing without written consent from their parent or guardian.

If Sobena is ever merged with or sold to another company, personal data may pass to the new owner, who must protect it as this policy describes. We'll tell you before that happens.

4. Service providers and overseas transfers

We use these companies to run the website. They may only use your data to provide their service to us:

• Floot: hosts the website and its database, and delivers the emails the website sends.
• Google Workspace: hosts our email inbox.

Some providers store or process data outside Singapore, for example in the United States. Where we transfer personal data overseas, we take steps so that it receives a standard of protection comparable to the PDPA.

5. Children

This website is for parents, educators and partners. If you are under 18, please ask a parent or guardian before you send us your details. Parents can contact us at hello@sobenalearning.com to see, correct or delete anything we hold about their child.

6. Cookies

We don't use advertising or tracking cookies on this website.

7. How long we keep it

• Notification requests: until the product launches and we've told you, or until you ask us to remove you.
• Messages: for as long as we need to respond and follow up, and no longer than two years.

8. Keeping it safe

All connections to this website use HTTPS, and only our team can see the details you send. No system is perfectly secure. If a data breach is likely to cause significant harm, we will tell the people affected and the Personal Data Protection Commission, as the PDPA requires.

9. Your choices and rights

You can ask us at any time to:

• tell you what personal data we hold about you and how it has been used;
• correct anything that's wrong;
• delete your data, or withdraw your consent to us using it.

Email hello@sobenalearning.com. We may need to confirm it's really you, and we aim to reply within 30 days.

We don't charge for these requests. If you withdraw consent, we may no longer be able to reply to your enquiry or tell you about a product, and we'll let you know what that means before we act.

If you're not happy with how we've handled your request, you can contact Singapore's Personal Data Protection Commission (PDPC) at pdpc.gov.sg.

10. Changes to this policy

If we change how we use personal data, we'll update this page and the date at the top.